Customer service

Self-service

Did something go wrong with your payment in one of our car parks? You can request a refund quickly and easily using the form below.

Please enter your details as fully as possible, so we can help you as best as we can. Fields marked with * are mandatory.

Contact details

Name *

Name is required

E-mail *

E-mail is required

Enter a valid e-mail address

Phone *

Phone is required

Enter a valid phone number. Permitted characters are numbers (0-9), spaces and plus and minus signs.

Street

Street is required

House number

House number is required

Postcode

Postcode is required

Enter a valid Belgian postcode.

Town/city

Town/city is required

Number plate *

Car park location and date

Car park *

Car park is required

Facility *

Facility is required

Date *

Reason for refund *

Proof of payment

Proof of payment *

Upload

Drop here or browse

Uploads

Saved documents

Proof of payment 2

Receipt or parking ticket

Proof of payment 2 *

Upload

Drop here or browse

Uploads

Saved documents

Financial details

Requested refund amount (euros) *

Requested refund amount (euros) is required

Enter an amount in euros, with a comma (,) instead of decimal point.

IBAN *

IBAN is required

Payment method

Payment method *

Payment method is required

Additional comments

Explanation of request

Explanation of request is required