Customer service

Self-service
REQUEST A REFUND

Did something go wrong with your payment in one of our car parks? You can request a refund quickly and easily using the form below.

Please enter your details as fully as possible, so we can help you as best as we can. Fields marked with * are mandatory.

Contact details

Name is required
E-mail is required
Enter a valid e-mail address
Phone is required
Enter a valid phone number. Permitted characters are numbers (0-9), spaces and plus and minus signs.
Street is required
House number is required
Postcode is required
Enter a valid Belgian postcode.
Town/city is required

Car park location and date

Car park is required
Facility is required

Proof of payment

Drop here or browse
I'm sorry, there has been a technical error. Please try again or contact customer service for help.
In order to complete your request you need to upload the requested document. Please use the appropriate function.
Uploads
Saved documents

Proof of payment 2

Drop here or browse
I'm sorry, there has been a technical error. Please try again or contact customer service for help.
In order to complete your request you need to upload the requested document. Please use the appropriate function.
Uploads
Saved documents

Financial details

Requested refund amount (euros) is required
Enter an amount in euros, with a comma (,) instead of decimal point.
IBAN is required

Payment method

Payment method is required

Additional comments

Explanation of request is required
arrow
Online Payment Methods
Maestro
Visa
Mastercard
bcmc