No. No parking space number is allocated. You
can park where you want unless there is a specific indication given in the
conditions of the car park where you have reserved your parking space. This
information is given in the car park page and in your order confirmation.
Yes. Cancellation is possible from your
personal space, "My bookings" tab, by clicking "Cancel this
booking" up to 24h before the arrival time. If the cancellation option has
been selected, cancellation is possible up to 1h before your arrival.
The QR (Quick Response) Code is a two
dimensional bar code containing a certain amount of information such as your
address details and the characteristics of your reservation (name, car park,
length, type of product). It is read by the optical readers located at the
entrance to the car park when you present the ordinary document printout or by
displaying it on the screen of your smartphone.
Yes. As soon as your order has been paid, a QR
Code is generated and sent to you in the confirmation email. Printout the code
on white A4 format paper without changing the print size. Good print quality is
essential. Then present your QR Code in front of the optical reader at the car
park entrance barrier. A ticket will be issued. Take the ticket and park your
No. When you arrive at the car park automatic
entrance barrier (at the time indicated for your reservation), present the QR
code that you received when you made the reservation in front of the optical
reader. The ticket corresponding to your order will be issued. Take your ticket
and keep it with you, it is needed to open the pedestrian access when you
return to your car.
Yes. You can arrive up to 15 minutes before
the expected arrival time of your reservation. In this case, no extra charge
will be due. If you arrive before the 15 minutes tolerance period, an excess
amount will be charged at the automatic ticket machine or at the exit barrier
as per the tariff in use in the car park.
Yes. You can leave the car park up to 15
minutes after the expected exit time of your reservation. In this case, no
extra charge will be due. If you leave after the 15 minutes tolerance period, an
excess amount will be charged at the automatic ticket machine or at the exit
barrier as per the tariff in use in the car park.
Yes. If the car park offers the Multipass
formula and if you have reserved this type of product, you can enter and exit
the car park with your vehicle as many times as you want during your period of
reservation. In this case, you are of course guaranteed a parking space each
time you enter the car park. If you have selected the Onepass formula, any exit
is final and your reservation terminates immediately even if the reservation
time initially expected has not terminated.
In this case, before returning your vehicle,
go to the automatic ticket machine and press the call button (intercom). Our
remote assistance service is available round the clock. You will be asked for
your name and the order number to enable you to exit the car park.
If you have a problem in the car park, you
can contact a parking host at any time using the call buttons (intercom)
located by the entry and exit automatic barriers and on the automatic ticket
No. You access the car park in the same way
as the other customers, but your parking space is guaranteed. Even when the car
park is full, a space is reserved for you. Some car parks regularly experience
very busy periods, please make sure you give yourself enough time to reach the
automatic entrance barriers. Q-Park cannot be held responsible for any waiting
time before the automatic entrance barriers.
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