When you pre-book your parking space, you enter your vehicle number plate. When you drive up to the car park barrier to enter or leave, our system recognises your number plate and opens the barrier for you. That’s all there is to it. You don’t have to do anything else.
Unfortunately, you cannot enter the car park earlier.
If you have pre-booked your parking space, you can drive in and out of the car park as often as you wish until the end of your time slot.
There will always be a space available for you. However, we cannot keep a particular parking space vacant just for you.
Yes, there is a link at the bottom of your pre-booking confirmation e-mail to use if you need to cancel your booking. You can cancel your pre-booking up to 24 hours before the start time of your pre-booking. If you selected cancellation insurance when you pre-booked, you can cancel up to one hour before the start time of your pre-booking.
Yes, you can easily change your vehicle number plate up to 1 hour before your arrival time, using the link in the confirmation e-mail. Click ‘Change my vehicle number plate’ in the confirmation e-mail you have received.
Yes, if you pre-book online you can be certain that a parking space will be available for you when you arrive.
You cannot amend a pre-booking, but you can cancel it by clicking on the cancellation link in the confirmation e-mail. You can then make a new pre-booking with the new details.
We do not allocate numbered spaces. You can park in any space you want in the car park.
No. Because you pre-booked your parking space, you paid for your parking online before you arrived at the car park.
Yes, there is a link at the bottom of your pre-booking confirmation e-mail to use if you need to cancel your booking. You can cancel your pre-booking up to 24 hours before the start time of your pre-booking. If you selected cancellation insurance when you pre-booked, you can cancel up to one hour before the start time of your pre-booking.
No, unfortunately, you cannot enter the car park earlier.
Yes, you can leave the car park up to 15 minutes after the expected end time of your booking. In that case, there will be no extra charge due. However, if you leave after the 15-minute grace period, the extra parking time will be charged at the payment machine or at the exit barrier.
Yes, if you have pre-booked your parking space, you can drive in and out of the car park as often as you wish until the end of your time slot.
If you have a problem at the car park, you can contact a parking host at any time using the call buttons (intercom) located on the entry and exit barriers and on the payment machines.
No. You access the car park in the same way as other customers, but because you have pre-booked, even if the sign indicates the car park is full, your parking space is guaranteed. At certain times, large numbers of visitors arrive at a car park at more or less the same time, so please allow enough time to actually reach the entrance barrier. Q-Park cannot be held responsible for any time you spend waiting to reach the entrance barrier.
If you have a season ticket for a Q-Park car park, we guarantee there will always be a parking space for you. Even if the signs indicate that the car park is full, you can count on a space being available for you as a season ticket holder.
Our season tickets are valid for at least one month. You can pay monthly, quarterly, every six months or every year.
Please refer to the terms and conditions for season tickets for more information.
Our season tickets are valid for at least one month. You can cancel your season ticket per month, per quarter, per six months, or per 12 months, depending on the terms and conditions for your season ticket. Please refer to the terms and conditions for season tickets for more information about cancellation.
Please submit your season ticket cancellation request through your My Q-Park account or send it by e-mail to info@q-park.be. As soon as your cancellation request has been received, our customer service department will let you know if it satisfies the standard terms and conditions
No. Your season ticket is only valid for one car park.
In the event of theft or loss, contact our customer service department as soon as possible at info@q-park.be. We will then block the card and grant you access to the car park via ANPR (automatic number plate recognition)
Customers who have not opted for a season ticket that is valid 24 hours a day, 7 days a week, can of course park outside the hours stated on their season ticket, but must pay the normal parking charge for those hours. These extra hours must be paid for at the car park.
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