Q-Park Business PaSS
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Can I switch from my private bank account to my business bank account during a parking transaction?
Yes, you can. The amount to be paid will be deducted from the bank account you select.
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How can I cancel parking with number plate recognition via the Q-Park Mobile app?
Simply remove your number plate or payment details from the app. An ongoing parking transaction will still be charged. Next time you drive into a Q-Park car park you will have to take a ticket at the barrier.
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How do I get back into the car park as a pedestrian?
You will find the code to open the pedestrian door in the app under ‘Ongoing transaction’.
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How does parking with number plate recognition work via the Q-Park Mobile app?
Link your number plate to your payment details in the Q-Park Mobile app. This enables parking with number plate recognition, and also means you pay automatically via your bank acccount. Download the Q-Park Mobile app from your app store.
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I already have a Q-Park season ticket. Can I still use the Q-Park Mobile app?
Yes, you can. You will not be charged if you park within the hours of your season ticket and in your season ticket car park.
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I get an error message when adding my vehicle number plate.
Please contact our customer service department at info@q-park.be.
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My question isn’t in the FAQs; who can I ask?
Please contact our customer service department at info@q-park.be.
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How does parking with number plate recognition work?
Some car parks are equipped with cameras that read your number plate at the access and exit barriers. This means you can drive into and out of a car park without taking a ticket. You pay for the time your car is parked in the car park using the payment method linked to your number plate in the Q-Park Mobile app. This saves you time: you don’t have to take a ticket when you enter the car park and you never have to go to a payment machine before driving to the exit.
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What should I do if the barrier does not open when I drive into the car park?
It may take up to ten seconds before the barrier opens. If the barrier does not open, please take a ticket.
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What should I do if the barrier does not open when I want to leave the car park?
Contact us using the help button at the exit barrier. Explain that you have parked via the Q-Park Mobile app using number plate recognition. The service desk employee will assist you further.
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Where can I find my parking transaction receipts?
You will find an overview of your parking transactions under ‘History’, which you can forward to your mailbox.
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Where can I park with number plate recognition?
You can find all the car parks where you can park with number plate recognition via www.q-park.be.
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Which payment methods can I use to pay for a parking transaction?
You can link your bank card as well as your credit card in the app, and this may be a business or a private bank account.
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Can I use the app to park abroad?
Yes, provided a credit card is linked to the app.
