Request a refund

Self-service

Submit a refund request

Did something go wrong in one of our car parks or in the Q-Park App? And would you like to request a refund? Simply fill in the form below and send your refund request to us.

Important!

To help you as best we can, please answer all the questions correctly and completely. Please also note we cannot process any refund requests relating to parking transactions from more than two months ago.

Contact details

Name *

Name is required

E-mail *

E-mail is required

Enter a valid e-mail address

Phone *

Phone is required

Enter a valid phone number. Permitted characters are numbers (0-9), spaces and plus and minus signs.

Street *

Street is required

House number *

House number is required

Postcode *

Postcode is required

Enter a valid postcode.

Town/city *

Town/city is required

Number plate *

Car park location and date

Parking location *

Parking location is required

Facility *

Facility is required

Parking date *

Note: no longer than 2 months ago.

Reason for refund *

Payment method

Payment method *

Proof of payment

Proof of payment *

Upload

Drop here or browse

Uploads

Saved documents

Proof of payment 2

Receipt or parking ticket

Proof of payment 2 *

Upload

Drop here or browse

Uploads

Saved documents

Financial details

Requested refund amount (euros) *

Requested refund amount (euros) is required

Enter an amount in euros, with a comma (,) instead of decimal point.

IBAN *

IBAN is required

Explanation of request *

Explanation of request is required