Driving in and out of a car park using your number plate
With a pre-booking, you can drive in and out of the car park with your number plate. You enter your number plate while booking. When you drive up to the barrier, the camera will scan your number plate and then open the barrier so you can drive in without taking a ticket.
Arriving earlier or leaving later
Unfortunately, it’s not possible to enter the car park before the time on your pre-booking. If you leave later, then you must pay the extra parking charge at the payment machine or at barrier (cards only). For more information, see our FAQ page.
When you pre-book your parking space, you enter your vehicle number plate. When you drive up to the car park barrier to enter or leave, our system recognises your number plate and opens the barrier for you. That’s all there is to it. You don’t have to do anything else.
No, unfortunately, you cannot enter the car park earlier.
Yes, if you have pre-booked your parking space, you can drive in and out of the car park as often as you wish until the end of your time slot.
There will always be a space available for you. However, we cannot keep a particular parking space vacant just for you.
Yes, you can easily change your vehicle number plate up to 1 hour before your arrival time, using the link in the confirmation e-mail. Click ‘Change my vehicle number plate’ in the confirmation e-mail you have received.
Yes, if you pre-book online you can be certain that a parking space will be available for you when you arrive.
You cannot amend a pre-booking, but you can cancel it by clicking on the cancellation link in the confirmation e-mail. You can then make a new pre-booking with the new details.
Yes, you can pre-book your parking space up to 365 days before the date of your arrival.
We do not allocate numbered spaces. You can park in any space you want in the car park.
No. Because you pre-booked your parking space, you paid for your parking online before you arrived at the car park.
Yes, there is a link at the bottom of your pre-booking confirmation e-mail to use if you need to cancel your booking. You can cancel your pre-booking up to 24 hours before the start time of your pre-booking. If you selected cancellation insurance when you pre-booked, you can cancel up to one hour before the start time of your pre-booking.
No. Pre-booking is only available for light vehicles
Yes, you may stay parked for longer than the scheduled end time of your booking. In that case, we will charge you for the extra parking time at the regular rate for that specific car park. We will charge you using the same payment method you used for your pre-booking.
Yes, however, there is no refund available for the unused parking time.
If you have a problem at the car park, you can contact a parking host at any time using the call buttons (intercom) located on the entry and exit barriers and on the payment machines.
No. You access the car park in the same way as other customers, but because you have pre-booked, even if the sign indicates the car park is full, your parking space is guaranteed. At certain times, large numbers of visitors arrive at a car park at more or less the same time, so please allow enough time to actually reach the entrance barrier. Q-Park cannot be held responsible for any time you spend waiting to reach the entrance barrier.