Customer service

I have a question about:
ONLINE BOOKING
  • Yes. When you make a reservation, you pay for your parking space in advance, therefore you have the guarantee that you will find an available parking space when you arrive.
  • No. No parking space number is allocated. You can park where you want unless there is a specific indication given in the conditions of the car park where you have reserved your parking space. This information is given in the car park page and in your order confirmation.
  • Yes. On Q-Park online sales you can reserve your parking space up to 1 year (365 days) before the date of your arrival.
  • No. All the reservations must be paid online before your arrival in the car park.
  • Yes. Cancellation is possible from your personal space, "My bookings" tab, by clicking "Cancel this booking" up to 24h before the arrival time. If the cancellation option has been selected, cancellation is possible up to 1h before your arrival.
  • No. You cannot change a booking, but you can cancel it from your personal space.
  • No. Reservation is only possible for light vehicles.
  • The QR (Quick Response) Code is a two dimensional bar code containing a certain amount of information such as your address details and the characteristics of your reservation (name, car park, length, type of product). It is read by the optical readers located at the entrance to the car park when you present the ordinary document printout or by displaying it on the screen of your smartphone.
  • Yes. As soon as your order has been paid, a QR Code is generated and sent to you in the confirmation email. Printout the code on white A4 format paper without changing the print size. Good print quality is essential. Then present your QR Code in front of the optical reader at the car park entrance barrier. A ticket will be issued. Take the ticket and park your vehicle. In the event of an incident, loss or poor print quality, you will have to print your QR Code again.
  • No. When you arrive at the car park automatic entrance barrier (at the time indicated for your reservation), present the QR code that you received when you made the reservation in front of the optical reader. The ticket corresponding to your order will be issued. Take your ticket and keep it with you, it is needed to open the pedestrian access when you return to your car.
  • No. If you have not exceeded the time indicated for your exit, you just need to insert your ticket at the exit barrier.
  • Yes. You can arrive up to 15 minutes before the expected arrival time of your reservation. In this case, no extra charge will be due. If you arrive before the 15 minutes tolerance period, an excess amount will be charged at the automatic ticket machine or at the exit barrier as per the tariff in use in the car park.
  • Yes. You can leave the car park up to 15 minutes after the expected exit time of your reservation. In this case, no extra charge will be due. If you leave after the 15 minutes tolerance period, an excess amount will be charged at the automatic ticket machine or at the exit barrier as per the tariff in use in the car park.
  • Yes. If the car park offers the Multipass formula and if you have reserved this type of product, you can enter and exit the car park with your vehicle as many times as you want during your period of reservation. In this case, you are of course guaranteed a parking space each time you enter the car park. If you have selected the Onepass formula, any exit is final and your reservation terminates immediately even if the reservation time initially expected has not terminated.
  • Yes. If you leave before the date or time indicated in your reservation. In this case no reimbursement shall be due.
  • In this case, before returning your vehicle, go to the automatic ticket machine and press the call button (intercom). Our remote assistance service is available round the clock. You will be asked for your name and the order number to enable you to exit the car park.
  • If you have a problem in the car park, you can contact a parking host at any time using the call buttons (intercom) located by the entry and exit automatic barriers and on the automatic ticket machines.
  • No. You access the car park in the same way as the other customers, but your parking space is guaranteed. Even when the car park is full, a space is reserved for you. Some car parks regularly experience very busy periods, please make sure you give yourself enough time to reach the automatic entrance barriers. Q-Park cannot be held responsible for any waiting time before the automatic entrance barriers.
  • Q-Park and Nedstat, on our behalf, use cookies to obtain statistics about our website visitors. If you do not want us to use cookies, you need to adjust your browser settings to ‘cookies off’. However, disabling cookies may impose restrictions on your use of our website and services.

    What are cookies?

    Cookies are tiny text fragments that are placed on your computer or mobile device when you visit a web page. The information from this little text file can be sent back to the website the next time you visit the same web page to enable our website to recognise your computer or mobile device.

    Why does Q-Park use cookies?

    A properly functioning website
    Cookies ensure that a website functions properly. Thanks to cookies, there is no need for you to repeatedly receive or enter the same information every time you visit our website, for example. Accepting cookies makes your visit to our website much easier.

    Improving our website
    We use cookies to improve our website. We collect specific standard information that your browser (the program you use to visit websites) sends every website you visit. Thanks to this information, we can see which parts of our website are frequently accessed and which parts are hardly viewed at all. As a result, we can ensure that the information people look for most often is easy to find.

    All our websites are adequately secured. The cookies we use do not impose any threats on your computer or mobile device.

Is your question still unanswered?

Don't hesitate to contact our customer service. We will be happy to assist.

CONTACT US

Please wait
Online Payment Methods
Maestro
Visa
Mastercard
American Express