Customer service

I have a question about:
ONLINE BOOKING
  • Yes, if you pre-book online you can be certain that a parking space will be available for you when you arrive.

  • We do not allocate numbered spaces. You can park in any space you want in the car park.

  • Yes, you can pre-book your parking space up to 365 days before the date of your arrival. 

  • Yes, there is a link at the bottom of your pre-booking confirmation e-mail to use if you need to cancel your booking. You can cancel your pre-booking up to 24 hours before the start time of your pre-booking. If you selected cancellation insurance when you pre-booked, you can cancel up to one hour before the start time of your pre-booking.

  • You cannot amend a pre-booking, but you can cancel it by clicking on the cancellation link in the confirmation e-mail. You can then make a new pre-booking with the new details.

  • No. Pre-booking is only available for light vehicles.

  • No, unfortunately, you cannot enter the car park earlier.

  • Yes, you can leave the car park up to 15 minutes after the expected end time of your booking. In that case, there will be no extra charge due. However, if you leave after the 15-minute grace period, the extra parking time will be charged at the payment machine or at the exit barrier.

  • Yes, if you have pre-booked your parking space, you can drive in and out of the car park as often as you wish until the end of your time slot.

  • Yes, however, there is no refund available for the unused parking time
  • If you have a problem at the car park, you can contact a parking host at any time using the call buttons (intercom) located on the entry and exit barriers and on the payment machines.

  • No. You access the car park in the same way as other customers, but because you have pre-booked, even if the sign indicates the car park is full, your parking space is guaranteed. At certain times, large numbers of visitors arrive at a car park at more or less the same time, so please allow enough time to actually reach the entrance barrier. Q-Park cannot be held responsible for any time you spend waiting to reach the entrance barrier.

  • Q-Park uses cookies to obtain statistics about visitors to our website. If you do not want us to place cookies on your device, you can disable cookies in your browser. However, disabling cookies may limit your use of our website and services.

     

    What are cookies?

    Cookies are small text files that are placed on your computer or mobile device when you visit a web page. The next time you visit the same web page, the information contained in this text file may be sent to the website so it can recognise your computer or mobile device.

     

    Why does Q-Park use cookies?

    To ensure the website functions properly

    Cookies ensure the website functions properly. Using cookies means that when you visit the site again, you will not have to re-enter the information or receive it more than once. Accepting cookies makes it easier for you to use our website.

     

    To improve our website

    We use cookies to improve our website. We gather certain standard information that your browser sends to every website that you visit. This information tells us which parts of the website are visited frequently and which parts are hardly ever looked at. This means we can ensure that the information people look for most frequently is easy to find.

     

    All our websites are properly secured. The cookies we use do not pose any risk to your computer or mobile device.

Is your question still unanswered?

Don't hesitate to contact our customer service. We will be happy to assist.

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