Customer service

The maximum height varies according to the car park. For further information visit the page for your desired car park, where you can find the maximum vehicle height.

FIND CAR PARK

Opening times vary according to the car park. For further information visit the page for your desired car park, where you can find the opening hours.

FIND CAR PARK

We offer you the option to pay electronically with Bancontact, Maestro or credit card. There are two ways to pay with a card: 1. As you drive in, do not take a car park ticket, but place your card (bank card or credit card) in the card reader at the barrier. When you leave, you pay by placing your card in the card reader at the exit barrier. 2. You can also pay with your card at the ticket machine. Not all Q-Park car parks are equipped with the same machines and therefore do not all offer the same payment methods. For further information visit the page for your desired location.

FIND A CAR PARK

You can enter and exit with your card up to a maximum of € 50 per transaction. If the parking charges amount to more than € 50, then you must pay at the ticket machine.

Yes, the card reader at the door will recognise your card. You can therefore use it to enter the parking facility via the pedestrian entrance.

No, there is no maximum to the number of times that you can enter and leave with a card.

No, a transaction must always be completed. Even when the barrier is open, you still need to present your card before you exit the car park. Contact the Q-Park Customer Service.

You don't need to go to the ticket machine if you drove in with your bank card or credit card. That's precisely the big advantage! You pay with your card when you drive out. It's quick and easy!

If you have incurred more than € 50 in car park charges on leaving you have to pay at the ticket machine.

You can also pay at the ticket machine if you drove in with your card, but we do not recommend this as you will not benefit from the main advantage of this service and you will still have to enter your card again at the exit barrier. However, you will not be charged twice, because you have already paid at the ticket machine.

Yes, you can. First place your ticket in the exit terminal, and then place your card in the card reader. Your payment will be processed automatically. When the screen indicates that you have paid, remove your card. If you would like a receipt, press the button for a receipt. The barrier will open and you can drive out. Have a safe journey!