Season tickets

I have a question about:
SEASON TICKETS
  • You can apply for a subscription via our website. Choose your car park, payment terms, start date, etc. directly. Apply for your subscription using this button:

    REQUEST SUBSCRIPTION

  • You can make most changes yourself in your personal My Q-Park account. However, to change data not listed in My Q-Park you need to contact our customer service department at info@q-park.be
  • Our season tickets are valid for at least three months. You can pay for them on a monthly, quarterly or six-monthly basis.

    “A parking contract is concluded for periods of 1, 3, 6 or 12 months. In all monthly contracts, a subscription period will equal 1 calendar month. With regard to quarterly contracts, each subscription period will correspond to a quarter running from 1 January - 31 March, from 1 April - 30 June, from 1 July - September or from 1 October - 31 December. With regard to 6-month contracts, each subscription period will correspond to a semester running run from 1 January - 30 June, or from 1 July - 31 December. The term of an annual contract corresponds to a calendar year running from 1 January - 31 December. The first subscription period will run from the agreed commencement date – which does not necessarily have to be the first day of the month – until the last year of the active period.” (Except from the general terms and conditions of parking agreements for season ticket holders).
  • When a parking agreement is signed with the consumer, the contract will in principle be deemed to have entered into for the duration of at least three (3) months. The subscription will be tacitly extended by a period of the same duration, unless the consumer objects to this extension. Notification of this objection to the tacit extension must be made to the owner, by registered letter, at least one (1) month prior to the expiry date of the current period or another period, if applicable. The consumer has the right, however, to terminate the fixed-term agreement following its tacit extension at every moment, without being entitled to any compensation, with due observance of a notice period of two (2) months.” (Excerpt from the general terms and conditions of parking agreements for season ticket holders).

    A request for the cancellation of a season ticket subscription can be submitted through your My Q-Park account or by email to info@q-park.be. As soon as your request has been received our customer service department will let you know if it satisfies the general terms and conditions.

  • No, your season tickets are valid at only one car park and only offer you access to this parking facility.
  • Customers who have not opted for season tickets that are valid 7 days a week and 24 hours a day can also park outside of the hours stated on their season tickets. These extra hours must be paid for directly, or will be invoiced at a later point in time for holders of a Comfort Card.
  • In the event of theft or loss we kindly request that you contact our customer service department as soon as possible at info@q-park.be. This will enable us to block your card as soon as possible and issue you a new one (subject to payment of the applicable administrative fees).
  • If you have a season ticket at a Q-Park parking facility, we will always guarantee you a parking space. Even if the sign on the car park says it is full you can be assured that you can make use of your parking space. You can park wherever you like.

Is your question still unanswered?

Don't hesitate to contact our customer service. We will be happy to assist.

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